Answers to Questions about Product Reviews
How can I encourage buyers to review a product?
Amazon automatically sends emails asking buyers to leave reviews and feedback. You do not have to do anything.
If you decide to ask a buyer to leave a review, you may not ask for a positive review or ask for reviews only from buyers who had a positive experience, nor may you ask customers to change or remove their review, or attempt to influence the review. For example, you may not offer any compensation for a review, including money or gift cards, free or discounted products, refunds or reimbursements, or any other future benefits.
Can I offer a voucher or a free gift?
We do not permit reviews or votes on the helpfulness of reviews that are posted in exchange for compensation of any kind, including any of the following:
Can I use a good review for my product description?
The reviewer owns the copyright of the review. You can ask for the reviewer’s permission by responding to the review.
Can I write a product review about products I sell?
No. You may not write reviews about products you or your competitors sell. You should also ensure that your family members and employees comply with this requirement.
Can a buyer review a product that wasn’t purchased on Amazon or from me?
Yes, provided that the buyer meets the eligibility criteria in our Community Guidelines. They can review any product on Amazon, regardless of where they purchased that product.
Why are there reviews on a product that has not been released yet?
We only allow buyers to submit reviews for products that have already been released for sale. We make an exception for the following product releases:
If you see reviews appear on a product before it is released and none of the above apply, use the Report abuse link next to the review to report it.
Can you link reviews across the international Amazon sites?
At this time, our product reviews are limited to one Amazon site. However, we do have a feature that spotlights reviews from your home Amazon marketplace on international Amazon websites for the same product. While the reviews are spotlighted, the votes and number of reviews don’t count toward the total votes for the listings on international websites.
What is the difference between a customer review and seller feedback?
Customer reviews are about the product and seller feedback is about the seller and the purchase experience. Customer reviews do not affect your seller performance metrics, but seller feedback can have an impact on your seller performance metrics.
What should I do if the seller feedback I received is about the product?
If you receive feedback that is about the product and not your service or the shopping experience, contact us.
Do I get a notification when my product gets a new review?
No. Amazon does not notify sellers when new reviews are posted for the products they sell.
NOTE: Trendle will send you notifications!
Can I respond to a review?
You can add a comment to a review by clicking the Comment button below the review. Note one or more purchase history is required.
Comments must comply with our Community Guidelines
Will Amazon delete reviews after a certain time?
No. As long as a product is listed on Amazon, its reviews will continue to appear. We do, however, remove reviews that violate our guidelines. Buyers can also remove their own reviews.
Will reviews be deleted when an upgraded product comes out such as a new model, fixed issues, or software upgrades?
No. Any information a buyer provides could be helpful to other buyers.
Why do some reviews disappear?
Reviews are removed from the Amazon website for these reasons only:
What action can I take against an unjustified negative review, which may even be a fake review?
If you see reviews that you think violate our Community Guidelines, use the Report abuse link next to the review to report it.
Can you remove a review that compares my product with a competitor’s product and makes my product look bad?
No. We encourage our buyers to give their honest opinions on our products. As long as the review is within our guidelines, we will not remove it.
Can I block buyers that leave bad reviews on my products?
No. You cannot block a buyer from writing reviews on your products. If you think a review violates our guidelines, use the Report abuse link next to the review to report it.
Can you edit a review for me?
No. We check reviews for violations of our guidelines, but we don’t edit reviews.
Can a buyer change their review after an issue with a product is resolved?
Yes. Buyers can change their reviews at any time. However, you may not ask buyers to change their reviews.
Do buyers have to remove a bad review after an issue with a product is resolved?
No. That is entirely up to the buyer to decide. You are not allowed to ask buyers to change or remove reviews.
Can you give me the email address of reviewers so I can contact them directly?
No. Amazon never shares private buyer information. If you want to respond to a review, you can post a comment on it. Your comment must comply with the Community Guidelines.
Source: Amazon Seller Central, 12th October 2018